1. No Returns on Perishable Products

Our mocktails are made to order and have a shelf life of 3–4 months, hence they are sold as non-returnable items. We only accept return or refund requests in the following cases:

• Item arrives damaged, broken, or compromised during transit.
• Product arrives with a broken/open seal or shows signs of tampering.

2. Reporting Damaged or Tampered Products

If you receive your mocktail package in a damaged condition or with compromised packaging, please follow these steps:

1. Contact our Customer Support sapsybeverages@gmail.com or whatsapp on +91-777-000-2384 immediately or within a maximum span of 48–72 hours of delivery.
2. Package Unboxing video on arrival, is compulsory to raise and settle any return/refund related claims with utmost transparency and efficacy.                                                                                                        
3. Share your order details, along with photo/video evidence clearly showing the issue.
4. Retain the original packaging and contents until your case is resolved—this helps us file a claim with our courier partner if needed.

3. Refund or Replacement Policy

We offer 48-72 hrs window for return and replacement.

Once your claim is submitted and approved:

• We will issue either a full refund (within 5-7 days to your original payment method), or
• Send you a Replacement/exchange within 5-7 days, at no additional cost.

4. Timeframe for Submissions

• All claims must be filed within 48–72 hours of delivery.
• Claims raised after 72 hours will not be considered, as we are unable to verify product condition beyond this period.

5. Non-Returnable Circumstances

• Changed mind / flavor preference – Not eligible for return or refund.
• Correct and sealed items delivered – Not eligible for return.
• Proof of purchase is mandatory for all claims.

6. How to Request a Refund or Replacement

Please email sapsybeverages@gmail.com or whatsapp on +91-777-000-2384 with:

• Your order number
  
• Date and time of delivery
• Photographs/Video of the damaged/tampered product with description of issue.

Our team will acknowledge your request and resolve it at the earliest.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Recheck your bank account.
2. Contact your credit card company, in case you made payment through credit card, as it may take some time before your refund is officially posted.

Contact your bank, since processing delays are possible.
If you’ve done all of this and still haven’t received your refund, please reach out to us at sapsybeverages@gmail.com.